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Quality Tab Of An Item Shows Icon, However There Are No Active Problem Service Requests (PSRs) Or Quality Change Requests (QCRs) (Doc ID 1060763.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Agile Product Quality Management - Version 9.3.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.1 version, Item , Quality tab of an item shows icon, however there are no PSR's or QCR's attached or they are Complete or Canceled.

EXPECTED BEHAVIOR
-----------------------
Expect no icons if there are no active PSR's or QCR's linked to the object.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Web Client
2. Open item
3. Quality Tab shows Icon
4. Click on Quality Tab
5. No QCRs or PSRs linked to this item or all of them are either closed or canceled.

Cause

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In this Document
Symptoms
Cause
Solution
 NOTE: if you are not very familiar with the Agile schema, please raise a Support ticket for assistance to customize the fix for your DB IDs.


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