USER IS UNABLE TO GENERATE BLANK CASE BOOK REPORT (Doc ID 1061472.1)

Last updated on AUGUST 10, 2011

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3 to 4.5.3 - Release: 4.5 to 4.5
Information in this document applies to any platform.
=================================
***Checked for relevance on 10-AUG-2011***
=================================

Symptoms


PDR ends with status RS_submitfailed for some users and from one the middle tier. Customer has loadbalance for RDC Onsite.

Steps to Reproduce:

  1. Connect to the RDC Server where the PDR fails.
  2. Generate the PDR.




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms