Customer Center Questions Related to PCI Audit (Doc ID 1061491.1)

Last updated on AUGUST 28, 2023

Applies to:

Goal

There are several issues related to Customer Center raised by Payment Card Industry (PCI) auditors that the user found no answers in the Oracle Billing and Revenue Management (BRM) documentation:

1.   How does the user configure Customer Center to enforce password complexity (i.e. minimum 8 characters, mixed case, at least one special character or number)?

2.   For the Customer Center users that have the ability to view credit card numbers in plain text (i.e. "/accounttool/creditcard" permission = read/write), the user needs the system to log every time a credit card is retrieved (without logging the actual credit card number obviously). How can this be done?

3.  How does the user enforce a session timeout in Customer Center?

Solution

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