Unable to Redeem a Dedicated Plant Reservation for POTS (LINE PRODUCT) (Doc ID 1062493.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Symptoms

Customer receives an error when they try to redeem reservations for plant. The following steps are used to replicate the issue.

1.   Go to dedicated plant maintenance
2.   Create a new dedicated plant
3.   Add a location
4.   Add a cable pair
5.   Add equipment
6.   Save and exit
7.   Go to PSR and create a new order for the location you chose in plant
8.   Add the serv_loc then add new item. Add a line and telephone number (TN)
9.   Add a reservation for dedicated plant
10.  Finish order and assign a prov plan.
11.  Launch the DLRD task
12.  Click redeem reservation
13.  Receive an error message about end user locations.

Changes

Cause

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