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"Can't locate SPL/splExternal.pm" Error Occurs When Trying To Run Install Script For WebSelfService (Doc ID 1062520.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0 to 2.2.0.0.0 [Release 2.2]
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework

 

When attempting to install Release-SelfService-V2.2.0 with the command:

> install.cmd -d D:\SPL\<environment>\SelfService


the following error occurs.

"Can't locate SPL/splExternal.pm in @INC at install.plx line 26.
BEGIN failed--compilation aborted at D:\Release-SelfService-V2.2.0\\install.plx line 26."

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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