"Can't locate SPL/splExternal.pm" Error Occurs When Trying To Run Install Script For WebSelfService (Doc ID 1062520.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0.0 to 2.2.0 - Release: 2.2 to 2.2
Information in this document applies to any platform.

Symptoms

When attempting to install Release-SelfService-V2.2.0 with the command:
> install.cmd -d D:\SPL\<environment>\SelfService

the following error occurs.

"Can't locate SPL/splExternal.pm in @INC (@INC contains: D:\soft\Perl D:/Soft/Perl/site/lib D:/Soft/Perl/lib .) at D:\Release-SelfService-V2.2.0\\install.plx line 26.
BEGIN failed--compilation aborted at D:\Release-SelfService-V2.2.0\\install.plx line 26."



Cause

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