CM Is Hanging With Error "PIN_ERR_STREAM_EOF" (Doc ID 1063936.1)

Last updated on MARCH 30, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 6.7.0.1.0 to 6.7.0.1.0 [Release 6.7.0]
Information in this document applies to any platform.
Checked for relevance on 05-Dec-2011.
Checked for relevance on 28-May-2013
Checked for relevance on 30-Oct-2014
Checked for relevance on 30-Mar-2016.

Symptoms

CM failed with error "PIN_ERR_STREAM_EOF", thereby making it go into a hung state. This might be due to the cm_cache_space issue which is configured in CM's pin.conf.

The user has added new GLIDs to the pin_glid file, due to which the cm_cache memory was not enough to accommodate the new GL_IDs and CM was not coming up. So, the user has added more cm_cache_space in pin.conf from 6MB (default) to 7MB (i.e. from 6291456 to 7340032).

Total number of GL_ID's is 1221 (select count(*) from config_glid_t).

cm.pinlog has the errors:

E 2009-10-20 19:00:44.841 itstst13 cm:20909 pcm.c(30):673 1:itstst13:cm:25228:1:0:1256048276:0
      Op (1) receive failed (50) in pcm_op
E 2009-10-20 19:00:44.841 itstst13 cm:20909 fm_utils.c:467 1:itstst13:cm:25228:1:0:1256048276:0
      fm_utils_create_alog error
      <location=PIN_ERRLOC_PCP:2 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_STREAM_EOF:50>
      <field num=PIN_FLD_DESCR:5,54 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
      <facility=0 msg_id=0 version=0>
E 2009-10-20 19:00:44.841 itstst13 cm:20909 fm_utils.c:548 1:itstst13:cm:25228:1:0:1256048276:0
      fm_utils_add_result error
      <location=PIN_ERRLOC_PCP:2 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_STREAM_EOF:50>
      <field num=PIN_FLD_DESCR:5,54 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
      <facility=0 msg_id=0 version=0>
E 2009-10-20 19:00:44.841 itstst13 cm:20909 fm_utils.c:607 1:itstst13:cm:25228:1:0:1256048276:0
fm_utils_create_result error
      <location=PIN_ERRLOC_PCP:2 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_STREAM_EOF:50>
      <field num=PIN_FLD_DESCR:5,54 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
      <facility=0 msg_id=0 version=0>
E 2009-10-20 19:00:44.841 itstst13 cm:20909 fm_act_usage.c:1605 1:itstst13:cm:25228:1:0:1256048276:0
      fm_act_event_record error
      <location=PIN_ERRLOC_PCP:2 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_STREAM_EOF:50>
      <field num=PIN_FLD_DESCR:5,54 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
      <facility=0 msg_id=0 version=0>
E 2009-10-20 19:00:44.841 itstst13 cm:20909 fm_act_usage.c:701 1:itstst13:cm:25228:1:0:1256048276:0
      op_act_usage error
      <location=PIN_ERRLOC_PCP:2 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_STREAM_EOF:50>
      <field num=PIN_FLD_DESCR:5,54 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
      <facility=0 msg_id=0 version=0>
E 2009-10-20 19:00:44.841 itstst13 cm:20909 fm_act_session_start.c:109 1:itstst13:cm:25228:1:0:1256048276:0
      op_act_session_start error
      <location=PIN_ERRLOC_PCP:2 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_STREAM_EOF:50>
      <field num=PIN_FLD_DESCR:5,54 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
      <facility=0 msg_id=0 version=0>
E 2009-10-20 19:00:44.841 itstst13 cm:20909 fm_act_login.c:347   1:itstst13:cm:25228:1:0:1256048276:0
      fm_act_login_session error
      <location=PIN_ERRLOC_PCP:2 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_STREAM_EOF:50>
      <field num=PIN_FLD_DESCR:5,54 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
      <facility=0 msg_id=0 version=0>


dm_oracle.pinlog has

started dm_oracle at...
Tue Oct 20 10:17:32 EDT 2009
DMm: shmbase = 0xfa800000
DMm: shm_id = 1602
DMm: shmsize = 67108864 bytes
DM(25147) got SIGV...
Stack Trace (25147) :
/pinsit02/opt/portal/6.7/bin/dm_oracle:print_traceback+0x0(0xb, 0x0, 0x0, 0x0, 0x0, 0xffbf2d58)
/pinsit02/opt/portal/6.7/bin/dm_oracle:sigsegv_handler+0x54(0x0, 0xb96d8, 0x0, 0x0, 0xb08e8, 0xffbf2ec4)
/usr/lib/libthread.so.1:_sema_post+0x4f4(0xb, 0x0, 0xffbf2eb8, 0xfa61f918, 0x0, 0x0)
/usr/lib/libthread.so.1:_sema_post+0x6a4(0xe08e8, 0xb21d0, 0xb8df0, 0x0, 0xffbf7e2a, 0xffbf2f00)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:ttcdrv+0x28d0(0x0, 0x0, 0x0, 0x0, 0x0, 0x0)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:nioqwa+0x50(0x0, 0x0, 0x0, 0xfa8535d0, 0xfaad6318, 0x2)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:upirtrc+0x768(0xfa64f648, 0x0, 0x0, 0x0, 0xa44b4, 0xfaad6da4)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:kpurcsc+0x6c(0x0, 0x0, 0x0, 0x0, 0x0, 0x0)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:kpuexecv8+0x694(0x1000000, 0xbf, 0xff399d14, 0xff39c980, 0xff39f2a4, 0x0)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:kpuexec+0x148c(0xffbfe97c, 0xffbfe93c, 0xffbfe93c, 0xfaaec240, 0x6c8, 0x1)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:OCIStmtExecute+0x30(0xf9d2d440, 0x0, 0xffbfe938, 0xffbfe937, 0xffbfe936,0xffbfe930)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:get_new_poid_id+0xf4(0x696e666f, 0x5f6f626a, 0x5f494430, 0x2c206172, 0x5f62696c, 0x6c696e66)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:op_create+0x544(0x6b616f6e, 0x65220a00, 0xfa951fc0, 0x3, 0x18, 0x1000000)
/pinsit02/opt/portal/6.7/sys/dm_oracle/dm_oracle9i.so:dm_if_process_op+0x5a0(0x0, 0x0, 0x0, 0x0, 0x4, 0x4)
/pinsit02/opt/portal/6.7/bin/dm_oracle:process_op+0x1b4(0xffbff304, 0xff35a604, 0x70696e70, 0x72642f70, 0x696e7473, 0x745f7069)
/pinsit02/opt/portal/6.7/bin/dm_oracle:dm_back_select_stuff+0x278(0xff3d4e70, 0x0, 0x0, 0x0, 0x0, 0x0)
/pinsit02/opt/portal/6.7/bin/dm_oracle:dm_back+0x4d0(0x6, 0xb54, 0x0, 0xb50, 0x800, 0xffbff568)
/pinsit02/opt/portal/6.7/bin/dm_oracle:make_a_child+0x358(0x7, 0x0, 0x4000000, 0x7d0, 0x5cef8, 0x0)
DM(25138) sigchld: back end 4, pid 25147, stat 0xb00

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms