Return Without Receipt Allows Return of Item That Is Marked as Non-Returnable (Doc ID 1064368.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.0.2 and later
Information in this document applies to any platform.

Symptoms

If a gift card item is set to be non-returnable in the Back Office (BO) database, Oracle Retail Point of Service (ORPOS) allows the item to be returned without receipt.

The expected behavior is that ORPOS should stop the user from returning the item, as it does in the Return w/Receipt flow.

Steps to Reproduce:

1. Lookup 'DefaultGiftCardItemID' in 'pos\config\parameter\application\application.xml'.
2. Set 'ID_IDN_PS.FL_RTN_PRH' = 1 for the item ID in step 1.
3. Issue a gift card.
4. Select F2 Return and F3 No Receipt.
5. Enter item ID from step 1.
6. Enter gift card number.
7. Select F2 Done.
8. Enter to continue.
9. Enter reason code.
10. Enter ID if prompted.
11. Select  F6 Tender.
12. Choose return tender.

Cause

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