Getting an Error Message when Deleting Letter Templates (Doc ID 1065589.1)

Last updated on FEBRUARY 19, 2010

Applies to:

Oracle Argus Safety - Version: 4.2 to 4.2 - Release: 4 to 4
Information in this document applies to any platform.

Symptoms

Argus Console displays the following error message when trying to delete the letter templates that are already being used in letters creation

"Error Code 'INFORMATION' not present in error XML. Please inform Administrator."

Steps to Repeat:
1. Log in to Argus Console
2. Go to Code Lists|Argus
3. Click on Letter Configuration
4. Select a letter template that is already being used in letters creation
5. Click on Delete
6. Observe that it displays the following error message
"Error Code 'INFORMATION' not present in error XML. Please inform Administrator."

Cause

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