Incorrect Refund Of Free SMSs

(Doc ID 1067699.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0 to 7.3.1.0.0 - Release: 7.3.0 to 7.3.1
Information in this document applies to any platform.

Symptoms

Refund is not correct for a free SMS, i.e. for an SMS with an identical positive and negative impact on balance. The refunding balance impact that in effect should make the SMS free to the customer has its sign changed, so it credits the balance instead of debiting it.

Technical Impacts:
Implementation of SMS refund is not correct in case of refunding of free SMSs.

This is the scenario: during rating of an SMS two monetary impacts on balance are created:
0.13CHF with GL_ID 405301 and
-0.13CHF with GL_ID 405380

During refunding of the same SMS two monetary impacts on balance are created:
-0.13CHF with GL_ID 405301 and
-0.13CHF with GL_ID 405380

Refund was done as follows:
# number of field entries allocated 20, used 7
0 PIN_FLD_PROGRAM_NAME STR [0] "Test-refund";
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 7759908 0
0 PIN_FLD_START_T TSTAMP [0] (1263406687) Wed Jan 13 10:18:07 2010
0 PIN_FLD_END_T TSTAMP [0] (1263406747) Wed Jan 13 10:19:07 2010
0 PIN_FLD_ADJUSTMENT_INFO ARRAY [1] allocated 20, used 3
1 PIN_FLD_RESOURCE_ID INT [0] 1000095
1 PIN_FLD_FLAGS INT [0] 4
1 PIN_FLD_PERCENT DECIMAL [0] 100
0 PIN_FLD_ADJUSTMENT_INFO ARRAY [2] allocated 20, used 3
1 PIN_FLD_RESOURCE_ID INT [0] 1000094
1 PIN_FLD_FLAGS INT [0] 4
1 PIN_FLD_PERCENT DECIMAL [0] 100
0 PIN_FLD_EVENTS ARRAY [1] allocated 20, used 1
1 PIN_FLD_POID POID [0] 0.0.0.1 /event/session/telco/gsm 257232944349209700 0


Cause

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