My Oracle Support Banner

Incorrect Refund Of Free SMSs (Doc ID 1067719.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.1.0.0 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

Refund is not correct for a free SMS, i.e. for an SMS with an identical positive and negative impact on balance. The refunding balance impact that in effect should make the SMS free to the customer has its sign changed, so it credits the balance instead of debiting it.

Technical Impacts:
Implementation of SMS refund is not correct in case of refunding of free SMSs.

This is the scenario: during rating of an SMS two monetary impacts on balance are created:
0.13CHF with GL_ID 405301 and
-0.13CHF with GL_ID 405380

During refunding of the same SMS two monetary impacts on balance are created:
-0.13CHF with GL_ID 405301 and
-0.13CHF with GL_ID 405380

Refund was done with the following input FList for the adjustment:

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.