Common Questions Regarding OSM Worklist
(Doc ID 1067854.1)
Last updated on OCTOBER 09, 2019
Oracle Communications Order and Service Management - Version 6.3.1 and later Information in this document applies to any platform.
***Checked for relevance on 13-Mar-2013***
Review relevance on Sept 04, 2014. This note is still useful
Review relevance on July 06, 2016. This note is still useful
In OSM, end users usually see orders in progress via the worklist. The worklist is part of the OSM Web Client that lists orders which are in the tasks for the workgroup(s) that the logged-in user is associated with.
Since the worklist is one of the most heavily used components of the OSM Web Client, its performance affects usability and ultimately the end user's satisfaction. The performance of the worklist is influenced by a combination of settings that are made by the System Administrator, OSM Administrator, and the user accessing the worklist.
This article intends to make the users aware of the factors that affect memory utilization and system performance when the worklist is accessed so that informed decisions can be made by users when setting up the OSM system.
This article assumes that the reader is familiar with the basic terminology of OSM and has basic awareness of performance tuning for Application Servers and Databases.
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