ESCALATION NOTIFICATION IS SENT IMMEDIATELY AFTER ENTERING REVIEW STATUS (Doc ID 1069088.1)

Last updated on DECEMBER 09, 2015

Applies to:

Oracle Agile Product Collaboration - Version 9.3.0.1 and later
Information in this document applies to any platform.

Symptoms

Agile is sending an escalation email to each Approver's assigned escalation user immediately versus the setting (typically 96 hours)

Setting the 'Review Escalation Period (in hours)' in the workflow to any value other than 0 results in an immediate escalation email.

 

Cause

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