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Invalid Account ID Error in WSS for CCB (Doc ID 1070461.1)

Last updated on DECEMBER 12, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 to 2.3.0 - Release: 2.1 to 2.3
Information in this document applies to any platform.


We are receiving a misleading error message when we are calling a XAI Inbound
Service (Account Page Maintenance) with an invalid User ID.

Steps to recreate:

We have entered an invalid Account ID.  This Account ID does not exist in CC&B

We are expecting an error message indicating the Account ID provided could
not be found in CC&B, but instead, we are receiving: the following error
message: 'You are not allowed access (directly/indirectly) to this account'

The message is misleading, since it appears that there is a security issue
that is preventing us from accessing the Account ID, when in fact the Account

ID does not exist.
Error while executing the request:
com.splwg.shared.common.ApplicationError: (Server Message)
      Category: 3
      Number: 501
      Call Sequence: ;CIPCACCP
      Program Name: CIPCACCP
      Text: You are not allowed access (directly/indirectly) to this account.
      Description: Please contact your security administrator to check your security for this account.


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