Collections - Due Date Is Not Visible In Dunning Letter (Doc ID 1072007.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 11-06-2012***
***Checked for relevance on 31-07-2014***
***Checked for relevance on 29-Jan-2016***

Symptoms

We are generating dunning actions like dunning_first, dunning_last while defining the collection scenarios.

When a customer enters into the collection scenario, it is able to send a dunning letter to a particular address. The dunning letters are sent in e-mail.

When the same dunning letter is generated in email attachment, the due date is getting populated. It is only when dunning letters are taken in email body that the due dates are not populated.

Cause

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