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Collections - Due Date Is Not Visible In Dunning Letter (Doc ID 1072007.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


Customer is generating dunning actions like dunning_first, dunning_last while defining the collection scenarios.

When a account enters into the collection scenario, it is able to send a dunning letter to a particular address. The dunning letters are sent in e-mail.

When the same dunning letter is generated in email attachment, the due date is getting populated. It is only when dunning letters are taken in email body that the due dates are not populated.




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