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Frequently Asked Questions About Documanage (Doc ID 1072321.1)

Last updated on OCTOBER 09, 2019

Applies to:

Skywire Documanage - Version DNU6.2.1.0 to 6.6
Skywire Documanage - Version 1.3.1 to 3.5.1
Information in this document applies to any platform.

Purpose

The purpose of this FAQ is to answer questions about Documanage.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 How can a file display with the native application and not with the Documanage viewer?
 Why does my document when displayed in the Documanage Viewer not display with the clarity and/or fidelity as in the document's native application?
 
My Documanage Router and Server are installed locally on my machine. Why is it that I cannot connect the Workstation using my domain account login?
 Why does the Documanage Server performance degrade?
  Why does Documanage throw the error "2048 Action not allowed"?
  Why does Documanage throw the error "2070 (RPC Error)"?
 Why are there different versions of the dmg_api.dll installed on my machine?
 Why am I not able to view DPA files with Documanage?
 What will impact my custom application export of PDF files from Documanage?
 Why am I receiving the error "The document view operation failed" when trying to open a TIFF file in Documanage Workstation?
 Why is the DB Fields menu option in the Business Data Tables administrative tool grayed out?
 What is the difference between the Database Wizard and the Database Upgrader?
 Where can I find the Database Upgrader?
 Where can I find the installation instructions for the Web Workflow Designer?
 The Files to Documanage feature does not install when running Windows 7.0.
 I need to change existing information on a folder where the Policy Number is the key. How do I do this? 
 What causes a 2148 error?
 What causes a 2049 (File access error)?
 Where can I find help for the Documanage API?
 How do I upgrade my DB2 Database on AIX?
 When using the PODocument class to update the DocumentName property, the class accepts the new value and method Save is executed without errors. However, the next time when I retrieve the document data, the old DocumentName is loaded. Why is this?
 Is there a way to decrypt the password used by Documanage for the Datasource Name(DSN)?
 Why does the Documanage Administrator not start?
 After upgrading from SQL Server 2005 to SQL Server 2008 we are experiencing Documanage errors.
 Why does Documanage Server log DCE errors when stopped?
 Importing files into Documanage the error "File copy error, Info: Error moving file" will sometimes occur.  Why is this?
 On the Oracle Support site, Documanage is not listed under Oracle Documaker or Oracle Insurance Apps.  How can I download the latest patch of Documanage?
 What causes the error "POFolder.ocx failed to load"?
 When installing Documanage Workstation on 64 bit Windows why does "Error in function: dAddPortMonitor, Error code: 1805" occur?
 How can Documanage be configured to use a case insensitive username and password?
 How can I do a bulk delete of files?
 How can I turn off logging to the ot_txlog table?
 Is it possible to run two Documanage systems at the same time, merge the two systems together, then change the last docid and last recordid to ensure that the system function correctly? 
 What is the future road map for Documanage?
 I am running Oracle ODBC driver version 9.02.00.00 and just upgraded the database to Oracle 11g.  Can I still use the ODBC driver version 9.02.00.00?
 I upgraded my Documanage Server and am now receiving SQL errors.
 When importing a document I get the error:  BRS_FAILURE1.MSG = 'HIST DOC PATH' is not a valid Extended Property name".
 Can DPAs be converted back to the format originally used by PPS, that is outside of Documanage?
 When running the Documanage Database Wizard on a 64 bit Windows system the data source cannot be found.
 Why are we receiving the message "Unable to retrieve cabinet information for DRO_OPS" when attempting to load documents into Documanage from Docusave?
 After upgrading from Documaker version 11.5 to a 12.x verison will we still be able to archive to Documanage?
 Why is the "DBFields" menu item grayed when a table is selected that a column needs to be added or deleted?
 How does the Documanage administrator internally work?  Does it take its configuration values from a configuration file?
 Can Documanage be silently installed?
 Does Documanage require a dongle?
 Is it possible to change the POFFICE.INI from the regular C:\Windows location to a different drive like M:\Documanage?
References

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