Collections - Cancel Remaining Tasks Problem (Doc ID 1074647.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.

Symptoms

When canceling a task and selecting the "cancel all following tasks" option, the tasks are getting canceled. However their associated schedule objects (for policy actions) are not being deleted.

Steps to Reproduce
1) Log into collections client where there are accounts in collections
2) Select a collections scenario
3) select a task that has subsequent tasks
4) Change the status to canceled
5) Select the "All Following Tasks" radio button
6) Click OK.
7) Check the same in customer center only the first schedule objects are getting canceled and the rest are not getting canceled.

Cause

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