Service Agreements That Are Eligible For Write Off Are Not Being Selected As Candidate SAs (Doc ID 1075067.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 - Release: 2.1
Information in this document applies to any platform.

Symptoms

On the Write Off page, for a given Account, the system should select all SAs that are "eligible for write-off" and return them as Candidate SAs. This is documented in User Documentation 'BP08Credit&Collections.doc' on page 41. When a SA Type is set up with a Debt Class that is NOT eligible for collection, however, SAs of this type are not being returned as candidate SAs, even though they have a Write Off Debt Class that is eligible for Write Off.

Cause

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