Enterprise Throws The Following Error During Processing: "Normal.dot is in use by another application or user" (Doc ID 1075599.1)

Last updated on MARCH 30, 2010

Applies to:

Oracle Legal Whitehill Enterprise - Version: 3.5 - Release: 3.5
Information in this document applies to any platform.

Symptoms

During processing the following error will appear:
  Normal.dot in use by another application or user. 

This requires the user to click "OK" on the error message.  In task manager, a new Winword.exe will appear for each file being processed.  These will continue to multiply until the issue is corrected.

Changes

There are several different changes that may cause this.  Basically, anything that can cause an improper closure of Word or its temporary files may cause issues with the normal.dot.

Cause

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