Customer Center Encountered Errors On Bill Details Page (Doc ID 1076953.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 13-May-2013***

Symptoms

Bill Details page of Customer Center throws Errors.

Steps to reproduce :

1)  Open an account in customer center that had previously billed an amount more than 0.00
2)  Go to Balance tab and drill down through the bill to the details of the Event
3)  Select the check box and the click the "Net" field to open up the Event Details
4)  Close the event pop up window and click the 'Balance' link on the panel.  
5)  Click on the Bill in Progress link and receive the below error message: 


Customer Center Encountered Errors while updating the Bill Details page

Changes

 

Cause

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