DocsOpen Connector Fails with Error: "A runtime exception was caught invoking the COM Class method" and "Class not registered" (Doc ID 1078513.1)

Last updated on APRIL 12, 2010

Applies to:

Oracle Legal Whitehill One - Version: 5.8.0 and later   [Release: and later ]
Information in this document applies to any platform.

Symptoms

Documents will not profile to DocsOpen using the connector. The following Error is returned:


<?xml version="1.0"?>
 <eventData>
   <error>
    <name>A runtime exception was caught invoking the COM Class method</name>
    <code>COM02</code>
    <message>COMException= null; HRESULT=0x80040154 [Class not registered] DISPEXC=[null]      
    </message>
    <execution-trace>
    <trace type="METALINK" name="com.whitehill.connectors.Profile.SubmitNewDocument" instance="ScanJobs.Primary.Primary.com.whitehill.connectors.Profile_MetalinkHandler-1"/>
    <trace type="ACTIVITY" name="Profile.SubmitNewDocument:1" instance="5F1D9120-2645-1DF1-9C6E-0A0519E3AA77:Profile.SubmitNewDocument:1"/>
    <trace type="PROCESS" name="SubmitNewDocument:1" instance="5F1D9120-2645-1DF1-9C6E-0A0519E3AA77"/>
    </execution-trace>
    <nested>
     <error>
      <name>COM Invocation Failure</name>
      <code>340</code>
      <message>Class not registered
      </message>
      <description>Class not registered</description>
     </error>
    </nested>
  </error>
</eventData>


Cause

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