BAD CM_CHANGE_DM_CONNECTION, DB=111562668866797569, ERR=37(PIN_ERR_TRANS_ALREADY_OPEN), ERRNO=11 (Doc ID 1078730.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.4.0.0.0 [Release 7.3.1 to 7.4.0]
Information in this document applies to any platform.
Checked for relevance on 14-May-2012.
Checked for relevance on 24-Oct-2013
***Check for Relevance on 21/12/2016***

Symptoms

In production, several life cycle opcodes are resulting in errors as shown below. These opcodes include purchasing  products, setting CreditLimit, activating customer etc.
 
Scenario :
  1. Create a customer account ( with a credit limit value )
  2. Call set_credit_limit opcode
  3. Call a purchase product opcode
Error:
bad cm_change_dm_connection, db=111562668866797569,err=37(PIN_ERR_TRANS_ALREADY_OPEN), errno=11(Resource temporarily 
unavailable)
E Fri Dec 11 16:58:10 2009 xxxxxx cm_eai_2:3681 fm_bill_utils_iscript_utils.c:400 1:speai07:UnknownProgramName1300:1260547090:10111 
 
bad cm_change_dm_connection, db=121446144529137665,err=37(PIN_ERR_TRANS_ALREADY_OPEN), errno=11(Resource temporarily 
unavailable) 
E Sat Jan 16 21:39:07 2010  xxxxx  cm_eai_2:28736 fm_subscription_sharing_group_utils.cpp:3309 1:speai05:UnknownProgramName:1301:1263674347:9839 
 
 

Changes

 

Cause

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