java.lang.NullPointerException in <servername>.mss.log when create remarks on LSR order (Doc ID 1078981.1)

Last updated on JULY 27, 2010

Applies to:

Oracle Communications MetaSolv Solution Module - LSR - Version: 6.11.0 to 6.11.0 - Release: 6.11 to 6.11
Information in this document applies to any platform.

Symptoms

Enter Remarks on an LSR order and receive the following error message in the <servername>.mss.log file

<[ServletContext(id=14005601,name=lsr6,context-path=/lsr6)] Servlet failed with Exception
java.lang.NullPointerException
at jsp_servlet.__remark._jspService(remark.jsp:113)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:33)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:1072)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:465)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:348)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:322)
at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1758)
at com.mslv.webapp.context.action.MSLVActionServlet.processActionForward(MSLVActionServlet.java:293)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1595)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:1072)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:465)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:348)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:6981)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.java:3892)
at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java:2766)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:224)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:183)

Cause

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