Payoff and current balances not reflecting the customer's NBB status (Doc ID 1080202.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version: 1.5.15.2 to 1.5.15.2 - Release: 1.5 to 1.5
Information in this document applies to any platform.

Goal

If the customer is still on NBB and a bill segment created prior to the NBB creation is cancelled, the system should ensure that the current balance for the BX FT is set to zero.

Currently the BX FT will just reverse the original FT amounts.

Solution

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