Mobile Workforce Management (MWM) Router.exe Rejecting Orders ("corrupt order rejected"), Slow Processing or Server.exe Crashing Due to Virus Scanning Software on the MWM Server (Doc ID 1080871.1)

Last updated on APRIL 05, 2010

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.3 to 1.5.0 - Release: 1.3 to 1.5
Information in this document applies to any platform.

Symptoms

These individual problems and/or error messages have been linked to a common cause.  Review the 'Solution' section of this article if you are experiencing any one of the symptoms listed here:

1) Router.exe fails to process transactions identified by the following error in the Router logs:

2010-03-31 08:25:29|ERROR! Corrupt Field Order was rejected by Router. (XRtrConversions::)
2010-03-31 08:25:29|XFoEx object contains an invalid entry [DHTFOCMN] according to the FoMap. (XFoEx::ValidateFoExObject)

2) Router.exe performance is slow, transactions through the system are delayed and/or trasaction queues grow excessively long.

3) Server.exe crashes as Dispatch Workstation (DW) users are logging into the system.  The Server.crash file includes minimal stack info with a standard null pointer reference as follows:
BEGIN ===============================================
02-Oct-09 08:54:49
Exception code: C0000005 ACCESS_VIOLATION
...

Server.exe logs may end when accepting a DW socket connection as noted by:
INFO|08:54:49|3872|Thread (3872) successfully started for receiving ICDs
from client CRCC-4W (XThreadSvClientConn::Thread)


Cause

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