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Changes To The Billable Service Quantity On The Bill Segment SQ Detail Tab Are Ignored By The System in CCB (Doc ID 1081041.1)

Last updated on MAY 08, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 to 2.3.0 - Release: 2.2 to 2.3
Information in this document applies to any platform.

Symptoms

The option to change the Billable Service Quantity on a Bill Segment does not function correctly.

When trying to rebill a Bill Segment after altering the Billable Service Quantity on the Bill Segment SQ Detail tab, the system ignores the changes that were made and continues to use the original billable service quantities for that Bill Segment.

This issue only started occurring following the application of Service Pack 5 or 6.

Cause

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