Why Header-Only Invoices Are Set to Unresolved Match Status Even When Invoice And Receipt Amounts Are Within Tolerance? (Doc ID 1083831.1)

Last updated on JULY 13, 2023

Applies to:

Goal

Reimautomatch is setting the status of header-only invoices to Unresolved Match (URMTCH) even though the total amount on invoice is within tolerance against receipt and also tax on invoice is same as the tax on receipt. Also, the invoice does not appear in the Tax Review list. Why?

Steps to Reproduce:
1. Receive an order.
2. Create a merchandise invoice with a minor cost discrepancy within tolerance.  Enter total cost and total quantity, with correct VAT rate.
3. Run automatch batch.
4. Examine the invoice in the database.  IM_DOC_HEAD.STATUS shows as unresolved match.
5. Go to Invoice Matching => Summary Match.
6. Enter the order number.
7. Click on the invoice hyperlink.  The invoice is within tolerance, but "TAXES ARE CORRECT" = NO.

This is incorrect because taxes are within tolerance.

Solution

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