Collections Process is Not Considering Non-Paying Child Accounts (Doc ID 1084714.1)

Last updated on APRIL 16, 2019

Applies to:

Goal

The Collections process is not considering non-paying child accounts.  All the non-paying child accounts should come into collections if the parent account is coming into collections.

Steps to Reproduce

1. Create two accounts let's say A and B
2. A is the parent account of B
3. B is non paying child account
4. Bill the customer A and B. Since B is non paying child all the amount of B is accumulated to A.
5. Move the pvt to the next day after payment due date.
6. Set the collections criteria such that A account will come into collections.
7. Run the collections process and the account A will enter into collections. But B is not coming into collections.

Solution

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