Upgraded Account Billed Using Incorrect Product Start Date
(Doc ID 1084936.1)
Last updated on MARCH 07, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
Account is billed using incorrect product start date for upgraded account with future dated products.
Steps to Reproduce:
1- created account in BRM 6.2 environment
2- purchase product with cycle/purchase/usage start date a few days in the future
3- upgrade system to 7.3.1
4- move pin_virtual_time to end of cycle date
5- bill account.
6- the bill item' start_date of the recurrent product is not the start date as set when purchased.
Use a CYCLE_ARREAR(CA) product and allow CSR to create accounts with CA product and without modifying START_T. Then after account creation, CSR goes back to product tab and updates the PURCHASE, CYCLE and USAGE_START_T to a future date. /purchase_product is updated but when billing takes placed on the next billing day. Charge is from account creation date instead of the newly altered start_t
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |