My Oracle Support Banner

Upgraded Account Billed Using Incorrect Product Start Date (Doc ID 1084936.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Account is billed using incorrect product start date for upgraded account with future dated products.

Steps to Reproduce:

1- created account in BRM 6.2 environment
2- purchase product with cycle/purchase/usage start date a few days in the future
3- upgrade system to 7.3.1
4- move pin_virtual_time to end of cycle date
5- bill account.
6- the bill item' start_date of the recurrent product is not the start date as set when purchased.


Use a CYCLE_ARREAR(CA) product and allow CSR to create accounts with CA product and without modifying START_T.  Then after account creation, CSR goes back to product tab and updates the PURCHASE, CYCLE and USAGE_START_T to a future date. /purchase_product is updated but when billing takes placed on the next billing day. Charge is from account creation date instead of the newly altered start_t

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.