Customer Centre Cannot Load Products On Plan Tab After Patch 9174173 For Cancel Rebate Error (Doc ID 1087511.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.

Symptoms


Customer Center loads No Products on Plan Tab, Except an Error Prompt.

Steps to Reproduce
1. On Sun Nov 17 07:11:56 2019, create an account for Sun Nov 17 06:11:56 2019, purchasing the standard plan
2. Go to Plan tab to view list of products purchased.

In step 2 there is an error with Customer Center failing to show anything except error prompt.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms