Tax Applied On A Product Is Not Synchronized To CRM (Doc ID 1088053.1)

Last updated on DECEMBER 04, 2010

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 to 7.4.0.0.0 - Release: 7.3.1 to 7.4.0
Oracle Communications Integration Pack for Order to Billing - Version: 2.0.0 to 2.0.1   [Release: 2.0.0 to 2.0.0]
Information in this document applies to any platform.

Goal

Consider a setup using "CRM(Siebel) - AIA2.0.1 - BRM731" integration and one is trying to perform a product sync.

We have a product which has a purchase fees on it. On top of this we apply a tax code to apply tax on the purchase fees. Now when this product is synchronized to CRM, we can see only the purchase fees configured in the product (which is tax exclusive). So CRM is not able to display the actual purchase fees of the product, to enable CSRs interpret the exact value of the pricing bundles (including the tax part).


Solution

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