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Data History For Individual Field Only Available For Order Owner And Not All Users (Doc ID 1089845.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Order and Service Management - Version: 6.3.1 and later   [Release: 6.3 and later ]
Information in this document applies to any platform.

Symptoms

Data History for the individual field should be available for all users not only the user who is the owner of the work order.

Steps To Reproduce:
1. Open an order which is owned by you as an user.
2. Hover cursor to field names. If you get an 'hand cursor icon', click the same.
3. The OSM takes you to 'Data History' screen and tells you who modified that field, when and value of that field.
4. However if you try to open another order which is not owned by you, you dont get to see 'Data History' for the individual field.

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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