Service Closed On Billing Cycle Date Is Still Being Charged
(Doc ID 1091786.1)
Last updated on FEBRUARY 13, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 6.7.0 to 7.4.0]
Information in this document applies to any platform.
Accounts are still being charged even though they are already closed. The scenario happens when we set a future dated service closure to be executed on the next billing cycle. It is known that the pin_deferred_act is executed first before billing (pin_bill_accts) thus closes the service first before billing/rating the account. We are running pin_bill_day and billing cycle is quarterly. From the status account on the next billing cycle, the accounts are being charged and collected for the closed service but then was also refunded the same day. However, the refund amount floats/sits on the account where it is not collected until a next AR actions is performed on the account.
STEPS TO REPRODUCE:-
1. pin_virtual_time [pvt] Nov 6th, created an account purchasing a plan, quarterly billing cycle
2. pvt= Dec 6th, created a deferred action for service closure on Feb 6th [ to be closed on next bill cycle]
3. pvt= Feb 6th, run pin_bill_day
Observed that deferred action is executed, service is closed and bill is generated with charges for cycles Nov to Feb and Feb to May. But under bill in progress there is a refund amount charged for the period Feb - May.
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