Cannot Login to CCB Web Self Service V2.2.0 (Doc ID 1092755.1)

Last updated on MAY 10, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 and later   [Release: 2.2 and later ]
Information in this document applies to any platform.

Goal

CCB v.2.2.0 / Microsoft Windows (32-bit) / Oracle database 10.2.0.4

When trying to login to CCB Self Service-V2.2.0 using WEB Self Service , the following error is encountered:

Unexpected error during request processing. java.io.FileNotfoundException: Response: '401:




Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms