Error "Failed to open the connection." When Running Crystal Report in Energy Information Platform v1.6 (Doc ID 1095133.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Utilities Energy Information Platform - Version 1.5.0 to 1.5.0 [Release 1.5]
Oracle Utilities Meter Data Management - Version 1.5.0 and later
Information in this document applies to any platform.
***Checked for relevance on 29-Jul-2015***


Symptoms

An error occurs when running Crystal Reports via the LODESTAR Energy Information Platform (EIP) in version 1.6.

Error Message

Failed to open the connection. Failed to open the connection. WQAging{7EBE23A1-332E-45E1-9C3E-AF76A7AAE208} {09423AA9-8DEF-4635-B8F1-24CE238EF2B5}.rpt


<REPORT_ERROR>
<REPORT_NAME>WQAging</REPORT_NAME>
<REPORT_TYPE>CRYSTAL</REPORT_TYPE>
<MESSAGE>Failed to open the connection. Failed to open the connection. WQAging{7EBE23A1-332E-45E1-9C3E-AF76A7AAE208} {09423AA9-8DEF-4635-B8F1-24CE238EF2B5}.rpt</MESSAGE>
<STACK_TRACE>at CrystalDecisions.ReportAppServer.ConvertDotNetToErom.ThrowDotNetException(Exception e) at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext) at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext) at CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToStream(ExportOptions options) at CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToStream(ExportFormatType formatType) at Lodestar.crComGen.crCrystalNet.crAppNet.crGenerateReport(String connectstr, String qualifier, String guid, String altconn, String login, String url, StreamWriter sw)</STACK_TRACE>
</REPORT_ERROR>

Changes

This error occurs after installing or upgrading to Oracle Utilities LODESTAR EIP v1.6 on a server that has Crystal Reports 2008 installed.

Cause

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