Customer Center Operation Failing After Applying Patch 9123936 (Doc ID 1096763.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0 and later   [Release: 7.3.0 and later ]
Information in this document applies to any platform.

Symptoms

After applying <>, checking the Bill-in-progress in Customer Center (under Balance tab) generates an error, with a message like the following in cm.pinlog file:

E Tue Feb 23 15:0:17 2010  marvin.bill.tusmobil.local  cm:11548  fm_ar_utils.cpp:729 1:ttl-0154:CustomerCenter:0:AWT-EventQueue-0:1318:1266934824:0
           fm_ar_fill_in_non_curr_info error
           <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_ARG:4>
           <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
           <facility=0 msg_id=1501 version=0>
E Tue Feb 23 15:00:17 2010  marvin.bill.tusmobil.local  cm:11548  fm_ar_utils.cpp:588 1:ttl-0154:CustomerCenter:0:AWT-EventQueue-0:1318:1266934824:0
           fm_ar_get_charge_and_disc event error
           <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_ARG:4>
           <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
           <facility=0 msg_id=1501 version=0>
E Tue Feb 23 15:00:17 2010  marvin.bill.tusmobil.local  cm:11548  fm_ar_get_bill_items.c:671 1:ttl-0154:CustomerCenter:0:AWT-EventQueue-0:1318:1266934824:0
           fm_ar_get_bill_items: error in fm_ar_set_item_acct_no
           <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_ARG:4>
           <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
           <facility=0 msg_id=1501 version=0>
E Tue Feb 23 15:00:17 2010  marvin.bill.tusmobil.local  cm:11548  fm_ar_get_bill_items.c:110 1:ttl-0154:CustomerCenter:0:AWT-EventQueue-0:1318:1266934824:0
           op_ar_get_bill_items error
           <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_ARG:4>
           <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
           <facility=0 msg_id=1501 version=0>
E Tue Feb 23 15:00:17 2010  marvin.bill.tusmobil.local  cm:11548  cm_child.c(106):4627 1:ttl-0154:CustomerCenter:0:AWT-EventQueue-0:1318:1266934824:0
           op PCM_OP_AR_GET_BILL_ITEMS returned an error
           <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_ARG:4>
           <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
           <facility=0 msg_id=1501 version=0>

Cause

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