Mobile Workforce Management (MWM) Mapviewer is Not Updating With Last Known GPS Location (Doc ID 1096904.1)

Last updated on MAY 11, 2010

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.5.0.2 and later   [Release: 1.5 and later ]
Information in this document applies to any platform.

Symptoms

The Mapviewer in Dispatcher Workstation (DW) does not update with current GPS locations of vehicles and Mapviewer in Mobile Workstation (MW) does not show any movement with GPS. Tables are updating with new GPS as configured.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch Mapviewer on DW station.
2. Have Mobile Workstation with GPS driving around.
3. Confirm coordinates are being updated in database tables (i.e. DHTAVLRP, DHTCREW, DHTMAPCREWVIEW) with current location.
4. Refresh and observe the Mapviewer. The Mapviewer does not display the crew/vehicle in updated location.

Cause

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