Order State Completed But Order Stuck At Rule Task (Doc ID 1097776.1)

Last updated on MAY 17, 2013

Applies to:

Oracle Communications Order and Service Management - Version 6.3.1 to 6.3.1 [Release 6.3]
Information in this document applies to any platform.
***Checked for relevance on 17-May-2013***

Symptoms

Rule task is not executing sometimes. The Order State changes to Completed state and the order gets stuck at Rule Task. The same rule is working fine in some orders and in some it is getting stuck.

Cause

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