Backdating A Product After Future Dating It Gives Error In Customer Center (Doc ID 1097914.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.

Symptoms

When backdating a product after future dating it, Customer Center generates an error saying unable to validate data, and cm.pinlog indicates that you cannot change cycle start after it expired.

Scenario:

1) Purchase a product on an account in 7.3.1 customer center
2) Modify product to future start dates later in the current billing cycle. Save changes.
3) Modify product to change the start dates to prior to the future date previously defined but after the date of actual purchase. Error will be encountered.

Cause

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