Phone Number Search In Customer Center Taking Long Time (Doc ID 1101285.1)

Last updated on JUNE 24, 2010

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.

Goal

In Customer Center, open search panel, enter phone number and click search.
The search takes 10-12 seconds and business expecting 1-2 seconds.

Steps to reproduce:
1. open Customer Center
2. open the search panel and select the correct brand
3. enter phone number in the search panel
4. click search


Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms