How To Launch Customer Center Using a Web Server and Perform Customizations (Doc ID 1102193.1)

Last updated on JUNE 29, 2022

Applies to:

Purpose

Here is the instruction of how to Launch Customer Center (CC) using a Web Server and steps to perform basic customization.

Scope

Customizing and Launching the Customer Center using Webserver (TOMCAT)

Pre-Requisites
============
1)  Install JDK 1.4 (for 7.2 and below CC), JDK 1.5 (for 7.3 and above CC) at the location C:\

2)  Install TOMCAT 4 (for 7.2 and below CC), TOMCAT 5 (for 7.3 and above CC) at the location C:\Program Files
      Steps to install TOMCAT:
      ==================
      a)  Run the .exe of the Jakarta Tomcat
      b)  Select the type of installation as Normal
      c)  Find the destination folder where the tomcat gets installed as C:\Program Files\Apache Group\Tomcat <version>
           (by default the installer gives this path)
      d)  Give the following information
           Connection Port Number : 8080 (give this number at step 4)
           Username : admin
           Password : admin
      e) Give the path of JVM where the JDK1.4 or JDK1.5 is installed say C:\j2sdk1.4.2_07
      f)  Click on Install
      g) Click on Finish once done
      h) The Tomcat is installed at C:\Program Files\Apache Froup\Tomcat <version> (as given in the step 2(C))

3) Install CCSDK at the location C:\Program Files\Portal Software

4) Install CC at the location C:\Program Files\Apache Group\Tomcat 4.1\webapps\ROOT\customercenter and give http://localhost:8080/customercenter/ in the Address bar of the Internet Explorer

NOTE: The connection Port Number: 8080

Customizations using CCSDK
====================
1)  Open CMD prompt and go to the directory C:\Program Files\Portal Software\CustomerCareSDK
2)  Build the Customer center using the following command
      C:\Program Files\Portal Software\CustomerCareSDK>buildAll.bat CustCntr
3)  Find the ccCustom.jar file at C:\Program Files\Portal Software\CustomerCareSDK\lib
4)  Open ccCustom.jar with WINZIP
5)  Make the customizations or any modifications in the properties files obtained as a result of opening the ccCustom.jar using winzip
      if .properties files
      then use the .properties files in .jar file
      if .template files
      then ADD the .template file to the ccCustom.jar
6)  Save the .properties file and close the winzip
7)  Go To C:\Program Files\Portal Software\CustomerCareSDK\CustCntr\bin and Run the makecertificate.bat
      NOTE: Remember the keystore password given here..it is used again at step 12
8)  Provide the necesary information when prompted
9)  Find certificate_keystore at C:\Program Files\Portal Software\CustomerCareSDK\CustCntr\bin location
10) Copy and paste the certificate_keystore at the CC location, C:\Program Files\Apache Group\Tomcat 4.1\webapps\ROOT\customercenter
11) Copy signjar.bat from C:\Program Files\Portal Software\CustomerCareSDK\CustCntr\custom and
       Paste it at the CC location C:\Program Files\Apache Group\Tomcat4.1\webapps\ROOT\customercenter\lib
12) Edit the signjar.bat and give the Keystore password(step No. 7) at the following locations
       set KEYPASSWORD=<keystore password given in step 7>
       set STOREPASSWORD=<keystore password given in step 7>
13) Goto C:\Program Files\Apache Group\Tomcat 4.1\webapps\ROOT\customercenter\lib and find all the .jar files
14) Open each of the jar files using winzip and remove the Business.sf and Business.rsa files from the Archieve.
15) Copy the ccCustom.jar from C:\Program Files\Portal Software\CustomerCareSDK\lib and
       Paste it at the location C:\Program Files\Apache Group\Tomcat 4.1\Webapps\ROOT\customercenter\lib
16) Open the CMD prompt and go to the directory C:\Program Files\Apache Group\Tomcat 4.1\webapps\ROOT\customercenter\lib
17) At CMD prompt give the following command to sign all the jar files C:\Program Files\Apache Group\Tomcat 4.1\webapps\ROOT\customercenter\lib>signjar.bat <jar file name>
18) In the same manner, sign all the jar files present at C:\Program Files\Apache Group\Tomcat 4.1\webapps\ROOT\customercenter\lib
19) Goto C:\Program Files\Apache Group\Tomcat 4.1\webapps\ROOT\customercenter and edit the CustomerCenter_en.jnlp file as follows
       a) Add the path of ccCustom.jar under the <resources> area

Launching the Customer Center using the WebServer
====================================
1)  Start the tomcat server from Start-->Programs-->ApacheTomcat-->start tomcat
2)  Open the internet explorer
3)  Give http://localhost:8080/customercenter/ in the Address bar of the Internet Explorer
4)  Click on CustomerCenter_en.jnlp in the directory listed
5)  Login and launch the Customer Center

Details

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