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ICCP Adapter Fails When SMService Reports a Critical NMS Service Failure (Doc ID 1102850.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Utilities Network Management System - Version 1.7.1.1 and later
Oracle Network Management for Utilities - DMS - Version 1.7.1.1 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

ICCP - Inter-Control Center Communications Protocol
NMS - Oracle Network Management System
SMService - System Monitor Service

When attempting to restart an Network Management System (NMS) service, the Iccp Adapter fails with the following error:

ERROR
-----------------------
05/13 10:47:52: IccpAdapter 0x14,ctp=0x0000000100484578 IccpRtiDigital::groupUpdate() - ---------- EXIT ----------
05/13 10:48:14: IccpAdapter 0x17,ctp=0x0000000100484988 NotifyGroup::dispatch_message, entry #5 undefined.
05/13 10:48:37: IccpAdapter 0x17,ctp=0x0000000100484988 NotifyGroup::dispatch_message, entry #43 undefined.
05/13 10:48:52: IccpAdapter 0x17,ctp=0x0000000100484988 NotifyGroup::dispatch_message, entry #43 undefined.
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 NotifyGroup::dispatch_message, entry #5 undefined.
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::sms_update: received SMSnotify:
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 **ERROR** IccpAdapterService::sms_update: SMService report critical service failure.
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::sendStateToSMS - svxpr02:IccpAdapter - Critical service failed
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::sms_update: received SMSnotify:
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 **ERROR** IccpAdapterService::sms_update: SMService report critical service failure.
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::sendQualCodeUseOnAssocTimeOut: no analog table or not renewed quality code not set
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::demote - Shutdown/restart for critical service failure.
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 RtpProcessor::stop - RTP communication
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 PG::bcast - entry=58 SMS.C(268) want_nr=1 nr=1 try=0 (gaddr=1/5.4[0]) reply=Y timeout=0
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 SMS::registerInterfaceFailed - result=0
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::sendQualCodeUseOnAssocTimeOut: no analog table or not renewed quality code not set
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::demote - Shutdown/restart for critical service failure.
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 RtpProcessor::stop - RTP communication
05/13 10:48:54: IccpAdapter 0x8,ctp=0x00000001001bc288 RtpProcessor::writeLoop - Shutting down
05/13 10:48:55: IccpAdapter 0x14,ctp=0x0000000100484578 IccpDigitalHandler::digitalUpdateLoop - Shutting down
05/13 10:48:56: IccpAdapter 0x10,ctp=0x00000001002d8988 AssociationControl::heartBeat - Shutting down
05/13 10:48:56: IccpAdapter 0x4,ctp=0x00000001002619c8 IccpSocket::closeSockFD - socket closed
05/13 10:48:56: IccpAdapter 0x9,ctp=0x00000001002d8d98 RtpProcessor::readLoop - Shutting down
05/13 10:48:56: IccpAdapter 0x11,ctp=0x00000001002d91a8 RtpProcessor::dispatchLoop - Shutting down
05/13 10:48:56: IccpAdapter 0x15,ctp=0x0000000100484d98 RtpProcessor::stop - All loops have stopped
05/13 10:48:56: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::doExit - stopType=0
05/13 10:48:56: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::sendStateToSMS - svxpr02:IccpAdapter - Shutting down
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 RtpProcessor::stop - All loops have stopped
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::doExit - stopType=0
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 RtiDigital::~RtiDigital() - ---------- ENTER ----------
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 RtiDigital::~RtiDigital() - ---------- EXIT ----------
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 Ic


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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