ICCP Adapter Fails When SMService Reports a Critical NMS Service Failure (Doc ID 1102850.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.7.1.1 and later
Oracle Network Management for Utilities - DMS - Version 1.7.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to restart an Network Management System (NMS) service, the Iccp Adapter fails with the following error:

ERROR
-----------------------
05/13 10:47:52: IccpAdapter 0x14,ctp=0x0000000100484578 IccpRtiDigital::groupUpdate() - ---------- EXIT ----------
05/13 10:48:14: IccpAdapter 0x17,ctp=0x0000000100484988 NotifyGroup::dispatch_message, entry #5 undefined.
05/13 10:48:37: IccpAdapter 0x17,ctp=0x0000000100484988 NotifyGroup::dispatch_message, entry #43 undefined.
05/13 10:48:52: IccpAdapter 0x17,ctp=0x0000000100484988 NotifyGroup::dispatch_message, entry #43 undefined.
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 NotifyGroup::dispatch_message, entry #5 undefined.
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::sms_update: received SMSnotify:
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 **ERROR** IccpAdapterService::sms_update: SMService report critical service failure.
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::sendStateToSMS - svxpr02:IccpAdapter - Critical service failed
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::sms_update: received SMSnotify:
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 **ERROR** IccpAdapterService::sms_update: SMService report critical service failure.
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::sendQualCodeUseOnAssocTimeOut: no analog table or not renewed quality code not set
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::demote - Shutdown/restart for critical service failure.
05/13 10:48:54: IccpAdapter 0x15,ctp=0x0000000100484d98 RtpProcessor::stop - RTP communication
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 PG::bcast - entry=58 SMS.C(268) want_nr=1 nr=1 try=0 (gaddr=1/5.4[0]) reply=Y timeout=0
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 SMS::registerInterfaceFailed - result=0
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::sendQualCodeUseOnAssocTimeOut: no analog table or not renewed quality code not set
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::demote - Shutdown/restart for critical service failure.
05/13 10:48:54: IccpAdapter 0x17,ctp=0x0000000100484988 RtpProcessor::stop - RTP communication
05/13 10:48:54: IccpAdapter 0x8,ctp=0x00000001001bc288 RtpProcessor::writeLoop - Shutting down
05/13 10:48:55: IccpAdapter 0x14,ctp=0x0000000100484578 IccpDigitalHandler::digitalUpdateLoop - Shutting down
05/13 10:48:56: IccpAdapter 0x10,ctp=0x00000001002d8988 AssociationControl::heartBeat - Shutting down
05/13 10:48:56: IccpAdapter 0x4,ctp=0x00000001002619c8 IccpSocket::closeSockFD - socket closed
05/13 10:48:56: IccpAdapter 0x9,ctp=0x00000001002d8d98 RtpProcessor::readLoop - Shutting down
05/13 10:48:56: IccpAdapter 0x11,ctp=0x00000001002d91a8 RtpProcessor::dispatchLoop - Shutting down
05/13 10:48:56: IccpAdapter 0x15,ctp=0x0000000100484d98 RtpProcessor::stop - All loops have stopped
05/13 10:48:56: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::doExit - stopType=0
05/13 10:48:56: IccpAdapter 0x15,ctp=0x0000000100484d98 IccpAdapterService::sendStateToSMS - svxpr02:IccpAdapter - Shutting down
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 RtpProcessor::stop - All loops have stopped
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 IccpAdapterService::doExit - stopType=0
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 RtiDigital::~RtiDigital() - ---------- ENTER ----------
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 RtiDigital::~RtiDigital() - ---------- EXIT ----------
05/13 10:48:56: IccpAdapter 0x17,ctp=0x0000000100484988 Ic


Cause

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