Installation/Upgrade Of Objectel B370 Is Not Working (Doc ID 1104413.1)

Last updated on AUGUST 13, 2013

Applies to:

Oracle Communications Objectel - Version: 2.10.1 and later   [Release: 2.10 and later ]
Information in this document applies to any platform.

Goal

Installation upgrade of Objectel b370 is not working. The installtion/upgrade stop with the error:
"(c) ICEsoft

ServiceException: (error code = 200; severity = 0; exception = [java.lang.NullPointerException])
at com.installshield.wizard.service.LocalImplementorProxy.invoke(Unknown Source)
at com.installshield.wizard.service.AbstractService.invokeImpl(Unknown Source)
at com.installshield.product.service.registry.GenericRegistryService.initializeLocalPersistedVariables(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl.initializeLocalPersistedVariables(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl.loadProductTree(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl.getProductTree(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl.getProductBean(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl.getProductBeanProperty(Unknown Source)


Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms