Refund Happens More Than The Amount Charged Originally During Deal Transition (Doc ID 1108853.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.1 and later   [Release: 7.3.0 and later ]
Information in this document applies to any platform.

Symptoms

1) Register an account on the 23rd of the month with deal-1 . DOM is 14th.
2) Pin_virtual_time to 29th of the month.
3) Proceed with deal transition to deal-2.
5) Pin_virtual_time to 14th of the next month
6) Run pin_bill_day
7) Check the invoice.

PROBLEM IS:
- After proration the amount refunded for the old product(deal-1) is greater than the amount(cycle forward charge) being charged for that product before transition in the first place.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms