Refund Happens More Than The Amount Charged Originally During Deal Transition
(Doc ID 1108853.1)
Last updated on MARCH 13, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.3.0.0.1 and laterInformation in this document applies to any platform.
Symptoms
1) Register an account on the 23rd of the month with deal-1 . DOM is 14th.
2) Pin_virtual_time to 29th of the month.
3) Proceed with deal transition to deal-2.
5) Pin_virtual_time to 14th of the next month
6) Run pin_bill_day
7) Check the invoice.
PROBLEM IS:
- After proration the amount refunded for the old product(deal-1) is greater than the amount(cycle forward charge) being charged for that product before transition in the first place.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |