Error During Upgrade From BRM 7.3.1 to 7.4, Step 7 (Doc ID 1114275.1)

Last updated on JANUARY 02, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.
***Checked for relevance on 24-June-2013***
*** Checked for relevance on 01/02/2015 ***

Goal

While upgrading BRM 7.3.1 instance to BRM 7.4 by applying the patch 7594327, we receive an error while running the 7th step upgrade query in the upgrade path – [7. Upgrading the BRM database schema]:

$ perl pin_731_74_upgrade.pl

cleaning up the /brms/portal/7.3/setup/pin_setup.log file before starting upgrade process
Stopping the Services before upgrade
Executing stop_cm
/brms/portal/7.3/bin/stop_cm: ERROR: no pid file: /brms/portal/7.3/var/cm/cm.pid, cannot kill "cm"
Executing stop_dm_oracle
/brms/portal/7.3/bin/stop_dm_oracle: ERROR: no pid file: /brms/portal/7.3/var/dm_oracle/dm_oracle.pid, cannot kill "dm_oracle"
################################################
upgrade_731_74 is now executing api:create_new_objects()
Execute SQL statement from file /brms/portal/7.3/sys/dd/data/pre_modular_oracle.sql
################################################
/brms/portal/7.3/sys/dd/data/731_74_create_sox_user_activity.source found
Started 731_74_create_sox_user_activity.source at Tue Apr 27 12:08:37 2010
Creating Objects in BRM Database
Updating DB Schema
Loading objects from file /brms/portal/7.3/sys/dd/data/731_74_create_sox_user_activity.source
Executing start_dm_oracle
Segmentation Fault(coredump)

$ pstack core

core 'core' of 22532: perl pin_731_74_upgrade.pl
fec2c964 pin_poid_create (55cd48, 1, fe909770, 0, 0, 79203d20) + 16c
fe826128 _pcmdd_connect (ffbff514, 1a8708, 14, 38a7f0, 79203d20, 0) + 154
fe826550 XS_pcmdd_pcmdd_connect (79203d20, 38a7f0, fe923c6c, c, 22460, 0) + 1ec
ff2a7574 Perl_pp_entersub (20ae10, 0, 23b6a0, 29f1c0, 23b628, ff348000) + 6fc
ff2e28d4 Perl_runops_standard (3000, 2e0c, 22430, 3228, ff3501b4, 2c00) + 3c
ff268aac S_run_body (3400, 2d50, ff2e2898, 2c00, ff348000, ff350188) + 22c
ff268608 perl_run (1, 0, 3000, ff348000, 34fc, ff348000) + 338
00011030 ma
00011030 main (2, ffbff7f4, 0, 22400, 22420, 22400) + 94

$ perl -v output

This is perl, v5.8.4 built for sun4-solaris-64int

$ which perl output
/usr/bin/perl



How to overcome this error ?

Solution

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