Pcm_op_bill_group_delete_member Error If The Balance Monitor Is Enabled (Doc ID 1116434.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.3.1.0.1 [Release 7.3.1]
Information in this document applies to any platform.
**Checked for relevance on 17-Dec-2012***

Symptoms

The error is coming when we are trying to remove the customer from hierarchy then PCM_OP_BILL_GROUP_DELETE_MEMBER is called and the error is coming.

### Steps to Reproduce ###
1. Enable the Balance monitoring in /config/business_params
2. Enable AMS in /config/business_params
3. Uncomment the following event in pin_notify
7853 0 /event/group/sharing/monitor/create
7854 0 /event/notification/service/pre_purchase
7855 0 /event/notification/service/pre_purchase
7856 0 /event/notification/service/pre_purchase
7857 0 /event/customer/billinfo/modify
7855 0 /event/customer/billinfo/modify
7857 0 /event/group/member
7854 0 /event/group/member
7857 0 /event/notification/bal_grp/modify
7855 0 /event/notification/bal_grp/modify
7854 0 /event/audit/subscription/transfer
7860 0 /event/billing/monitor/update
4. Load the pin_notify
5. Create one parent account
6. Create one child account
7. Purchase one account-level Product for the child account (It must be account - level product not service level, if it is service level then the error is not coming )
8. Remove the child account from the hierarchy
9. It will give the following error

E 2009-02-10 10:23:06.900  XXXXX  cm:4992.1  pcm.c(54):753
1:ACN-10431537:CustomerCenter:0:AWT-EventQueue-0:1151:1234232386:0
        Op (PCM_OP_SEARCH) send failed in pcm_op
        <location=PIN_ERRLOC_CM:3 class=UNKNOWN:0
errno=PIN_ERR_NULL_PTR:39>
        <field num=PIN_FLD_POID:7,16 recid=0 reserved=2001 reserved2=0
time(sec:usec)=0:0>
        <facility=0 msg_id=0 version=0>

 

 

Cause

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