Unable To Login To RDC Onsite Even When Study/Site Access Granted in OC (Doc ID 1122974.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.6.0 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.

Goal

You recently transitioned to an updated instance, 4.6 for example. Users which have been granted study/site access in OC have attempted to login to RDC Onsite. Instead of accessing the initial RDC Onsite Surround screen they receive the following error message:

"User does not have access to any RDC accessible studies".

You also noted that the users have been granted access to those same studies in OC.

OC NAV: Admin > Users > Oracle Accounts > Query up the users in question > Studies (button).

You want to avoid having to manually assign privileges to all of these users again and you don't want to make them all super users.

You have also tried to use the DMGR RDC ACCESS option mentioned in documentation (excerpt included below).

Refer to the following excerpt from Oracle Clinical Administrator's Guide, Release 4.6, A83791-05, August 2009, pp 1-13, 1-14:


"You can use a reference codelist setting to determine whether users will have access to data for a particular study in Oracle Clinical automatically have access to the study in RDC."

"When set to YES, a user with no study privileges defined for RDC but with study access defined in Oracle Clinical is automatically given RDC Onsite access to the study as well, in both Test and Production modes. The user has all RDC privileges except APPROVE and VERIFY. UPD_LOCK_OC. an Oracle Clinical-specific privilege, is also excluded. You can restrict such a user's access to RDC Onsite by limiting privileges at the study or site level; see the Oracle Clinical Remote Data Capture Onsite Administrator's Guide for further information."

"When set to NO, a user granted access to a study in Oracle Clinical does not automatically have access to that study in RDC Onsite. You can use the Study Security form to assign specific privileges to the user; see the Oracle Clinical Remote Data Capture Onsite Administrator's Guide for further information."





Solution

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