Demantra Notes Issue (Doc ID 1135080.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.2 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Jul-2013***

Symptoms


Comments
--------
=== ODM Issue Clarification ===
On a 7.2.0.2 instance:
When any user right clicks on a cell and selects Note on a cell with a note icon, the Notes dialog box does not appear. The issue is not user-specific as it occurs for all users. However, it is note-specific as the user(s) do not have the issue for all notes, just some notes. Users are were able to create notes and open them. But for the existing notes, in the cell that have a note icon, when the user right clicks and selects notes nothing happens. Also it happens to a some worksheets notes. In other ws notes, users were also able to open the existing note



Whenever the issue happens the collaborator logs has the following:

2010-04-05 14:15:29,973 http-8085-4 ERROR tunnel.general: task89 encountered error in the facade code
java.lang.NullPointerException


at com.demantra.bridge.server.SoapBridge.getNotes(SoapBridge.java:836)*
at sun.reflect.GeneratedMethodAccessor107.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.demantra.tunnel.task.operations.InvokeTaskVisitor.visit(InvokeTaskVisitor.java:227)
at com.demantra.tunnel.task.InvokeTask.acceptTaskVisitor(InvokeTask.java:49)
at com.demantra.tunnel.task.operations.InvokeTaskVisitor.invoke(InvokeTaskVisitor.java:115)
at com.demantra.tunnel.task.operations.InvokeTaskVisitor.access$000(InvokeTaskVisitor.java:49)
at com.demantra.tunnel.task.operations.InvokeTaskVisitor$1.process(InvokeTaskVisitor.java:103)
at com.demantra.tunnel.task.operations.LogProcessTaskVisitor.process(LogProcessTaskVisitor.java:188)
at com.demantra.tunnel.task.operations.LogProcessTaskVisitor.visitOther(LogProcessTaskVisitor.java:171)
at com.demantra.tunnel.task.operations.LogProcessTaskVisitor.visit(LogProcessTaskVisitor.java:160)
at com.demantra.tunnel.task.InvokeTask.acceptTaskVisitor(InvokeTask.java:49)
at com.demantra.tunnel.task.operations.LogProcessTaskVisitor.apply(LogProcessTaskVisitor.java:123)
at com.demantra.tunnel.task.operations.LogProcessTaskVisitor.process(LogProcessTaskVisitor.java:118)
at

The Java console shows the following error too:


2010-04-05 14:12:41,749 Keep_Session_Alive_Thread INFO dpweb.connection :: Connectivity status is: 'Connected'

java.lang.NullPointerException



at com.demantra.bridge.server.SoapBridge.getNotes(SoapBridge.java:836)*
at sun.reflect.GeneratedMethodAccessor107.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.demantra.tunnel.task.operations.InvokeTaskVisitor.visit(InvokeTaskVisitor.java:227)

at com.demantra.tunnel.task.InvokeTask.acceptTaskVisitor(InvokeTask.java:49)

at com.demantra.tunnel.task.operations.InvokeTaskVisitor.invoke(InvokeTaskVisitor.java:115)

at com.demantra.tunnel.task.operations.InvokeTaskVisitor.access$000(InvokeTaskVisitor.java:49)

at com.demantra.tunnel.task.operations.InvokeTaskVisitor$1.process(InvokeTaskVisitor.java:103)

at com.demantra.tunnel.task.operations.LogProcessTaskVisitor.process(LogProcessTaskVisitor.java:188)


Customer is on 7202 with no point patches on top of it.


7.2.0 30 0 3/1/2009 10:03
7.2.0 226 0 8/5/2009 20:14

Cause

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