Write-Off Not Working When Due_Now Is Less Than $1 (Doc ID 1139834.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0 and later   [Release: 7.2.1 and later ]
Oracle Solaris on SPARC (64-bit)

Symptoms

AR write-off is not working in Customer Center if the "due now" amount is less than a dollar.

Scenario:

1) Create an account with the out-of-box 'Plan 1'.
2) Generate the Bill ($25.95)
3) Do an account adjustment for $25.
4) Apply the adjustment amount.
5) Go to AR tab , 'Write Off'  link is disabled,which is wrong. Expected that write-off should be enabled.

Cause

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