TRTIService Log Shows 'The API seems to have hung!' Error (Doc ID 1142214.1)

Last updated on JULY 12, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.7.10.1 to 1.7.10.4 [Release 1.7]
Oracle Network Management for Utilities - DMS - Version 1.10.0.1 to 1.10.0.1 [Release 1.10]
Information in this document applies to any platform.

Symptoms

TRTIService failed with the following messages:


06/23 02:18:13: TRTIService:1831124 TRTIMain taskTerm: TRTI is starting to shut down!.
06/23 02:18:13: TgyrRdWr[2]:1466512 **INFO*** Lost connection to TRTIService
06/23 02:18:13: TgyrRdWr[1]:1765390 **INFO*** Lost connection to TRTIService
06/23 02:18:13: TgyrRdWr[1]:1765390 **INFO*** Exiting.
06/23 02:18:13: TgyrRdWr[2]:1466512 **INFO*** Exiting.
06/23 02:18:14: TRTIService:1831124 **INFO*** The API seems to have hung!
06/23 02:18:26: TRTIService:1831124 **INFO*** Primary CES/TEL link stopped on dmsprd1
06/23 02:18:26: TRTIService:1831124 CMMStop - exit=0 msg=[%N STOPPED itself on %S] delay=[-1]
06/23 02:18:26: TRTIService:1831124 after register stopped
06/23 02:18:26: TRTIService:1831124 **INFO*** [TRTIService-1831124] on [dmsprd1] exiting...


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms