Filemgr Fails to Initialize with Error: Error Downloading Information from Agile Due to mismatch in File Manager Internal Locator URL in Configuration
Last updated on APRIL 17, 2018
Applies to:Oracle Agile PLM Framework - Version 22.214.171.124 to 126.96.36.199 [Release 188.8.131.52 to 184.108.40.206]
Information in this document applies to any platform.
Tomcat initialization fails with error in the logs:
PLM 9.2.2 and below
*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.
Message :com.agile.webfs.components.common.RepositoryException: Unable to locate configuration for File Manager (URL :http://[hostname]:[port]/Filemgr/services/FileServer)
The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin] - [Server Settings] - [Locations] - [File Manager Entry] - [File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
PLM 9.3.0 and above, no initialization log reported, only:
log4j:WARN No appenders could be found for logger (org.apache.axis.i18n.ProjectResourceBundle).
log4j:WARN Please initialize the log4j system properly.
Error adding, getting, or viewing file attachments when using the Agile Web Client:
The preferred File Server for user for user [...] is down [...]
Application server is up and running.
WebClient and JavaClient can connect.
Change in the networking environment resulting in original Filemgr URL no longer accessible.
Upgrade to a new version, deployment uses new host names.
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