Filemgr Fails to Initialize with Error: Error Downloading Information from Agile Due to mismatch in File Manager Internal Locator URL in Configuration (Doc ID 1143787.1)

Last updated on JULY 29, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.2.1.4 to 9.3.1.2 [Release 9.2.0.0 to 9.3.1.0]
Information in this document applies to any platform.

Symptoms

Tomcat initialization fails with error in the logs:
PLM 9.2.2 and below

*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.
Message :com.agile.webfs.components.common.RepositoryException: Unable to locate configuration for File Manager (URL :http://[hostname]:[port]/Filemgr/services/FileServer)
The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin] - [Server Settings] - [Locations] - [File Manager Entry] - [File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified


PLM 9.3.0 and above, no initialization log reported, only:

log4j:WARN No appenders could be found for logger (org.apache.axis.i18n.ProjectResourceBundle).
log4j:WARN Please initialize the log4j system properly.



Error adding, getting, or viewing file attachments when using the Agile Web Client:

The preferred File Server for user for user [...] is down [...]

Application server is up and running.

WebClient and JavaClient can connect.

Changes

Change in the networking environment resulting in original Filemgr URL no longer accessible.

Upgrade to a new version, deployment uses new host names.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms